Terms of Service

Version 1.0
These Terms replace all earlier terms of use for KanAssist. We record which version of these Terms you accepted when you sign up or when a new version takes effect.

⚠ No paid plans are on sale yet. KanAssist is currently free to use. These Terms describe how paid subscriptions will work and take effect only once paid plans launch; this document is pending final legal review.

Plain-language summary (not part of the contract). KanAssist is a hosted service we run for you. You keep ownership of everything you put into it. Paid plans cost $5 per user per month in US dollars, bill monthly in advance, and renew automatically until you cancel — you can cancel yourself at any time from your account, and cancelling takes effect at the end of the period you already paid for. Plans generated by the AI are suggestions, not professional advice. Read the full terms below; they govern.

1. Who you are contracting with

KanAssist (the "Service") is operated and sold by KanAssist ("we", "us", "our"). We are the merchant of record for every paid subscription to the Service. "You" means the individual or organisation that creates an account or uses the Service.

By creating an account, clicking to accept these Terms, or using the Service, you agree to these Terms. If you are agreeing on behalf of an organisation, you confirm that you are authorised to bind it, and "you" means that organisation.

2. The Service

KanAssist is a hosted, multi-tenant, software-as-a-service project planning tool. It provides Kanban boards, a backlog, sprints, a timeline (Gantt) view, collaborator invitations, and AI-assisted planning features that generate task breakdowns from a brief and from documents you upload.

The Service is provided over the internet from infrastructure we operate. This is not self-hosted software: we run the servers, we hold the data, and we are the party you deal with. We may change, add, or remove features over time. If we make a change that materially reduces the functionality of a paid plan, we will give you notice under section 14 and you may cancel under section 8.

3. Accounts and eligibility

• You must be at least 16 years old to create an account. The Service is not directed at children and we do not knowingly allow accounts for anyone under 16.
• You must give accurate account information and keep it current.
• You are responsible for keeping your credentials secure and for everything done under your account, including by collaborators you invite.
• One person may not share a single seat with others; each individual who uses a paid workspace needs their own seat (see section 5).
• Tell us promptly at support@kanassist.com if you believe your account has been accessed without your permission.

4. Acceptable use

You agree not to, and not to allow anyone else to:

• use the Service unlawfully, or to plan, coordinate, or carry out unlawful activity;
• upload content you have no right to upload, or content that infringes someone else's intellectual property or privacy rights;
• upload malware, or attempt to gain access to another tenant's projects, accounts, or data;
• probe, scan, overload, or disrupt the Service or the infrastructure it runs on, or circumvent rate limits, quotas, or authentication;
• scrape or bulk-extract the Service other than through our documented REST API and within its limits;
• resell, sublicense, or provide the Service to third parties as your own product without our written agreement;
• use the AI features to generate content that is unlawful, harassing, or that violates the acceptable-use rules of the underlying model providers listed in our Privacy Policy.

We may apply reasonable technical limits (for example, on request rates, file sizes, upload volume, or AI generations) to keep the Service available for everyone.

5. Fees and billing

• Currency. All prices are stated and charged in US dollars (USD).
• Price. The Team plan is $5 per user, per month. The Free plan is $0 and, for the features described on our pricing page, stays free.
• Per-seat. You are billed for each seat on your paid workspace. Adding a seat mid-cycle is charged pro rata for the remainder of that cycle; removing a seat reduces the following cycle.
• Billing cycle. Paid plans bill monthly in advance. The first charge is taken when you start the paid plan (or, if a free period applies, on the day that free period ends). Each later charge is taken on the same day of the following month.
• Payment method. Payments are processed by our payment processor. You authorise us and our processor to charge the payment method you provide for all amounts due, including renewals, until you cancel.
• Failed payments. If a charge fails we may retry it and may suspend paid features until payment succeeds. We will tell you before we suspend.
• No usage surprises. The Team plan is flat per seat. We do not bill you for AI token consumption on top of the seat price. If we ever introduce a usage-metered add-on, it will be optional and priced before you use it.

6. Automatic renewal (please read)

Your subscription renews automatically. Unless you cancel before the end of the then-current billing period, your subscription will automatically renew for a further one-month period and we will charge your payment method the then-current price (currently $5 per user per month, plus any applicable tax) on the renewal date, without further notice to you. This continues every month until you cancel. You can cancel at any time — see section 8.

Where the law requires it, we will send you a reminder before a renewal, and we will send a receipt after each charge. If a free period applies to your account, we will tell you the date it ends and the amount that will be charged when it does, before the first charge is taken.

7. Beta and grandfathering promise

KanAssist is currently in open beta. During the open beta the Service is provided free of charge to all users, with no payment method required. When the beta ends we will publish an open-beta end date and give at least 30 days' notice by email before any account is asked to pay.

We make three specific promises about the transition, which are contractual:

• Nothing is deleted. Projects, boards, tasks, plans, and uploads you created during the beta remain on your account after the beta ends.
• No retroactive paywall. Content you already created will not be hidden, locked, archived, or made read-only because it was created with a feature that later becomes paid. You may lose the ability to generate new AI plans on the Free plan, but existing plans, tasks, and boards stay visible and editable.
• 60 days free on Team. Every account that (a) was created before the published open-beta end date and (b) is not deleted before that date, qualifies for 60 consecutive days of the Team plan at no charge. The 60 days is measured from the open-beta end date, not from the day you sign up for Team, and it expires 60 days after the open-beta end date whether or not you activate a paid plan. To continue on Team after those 60 days you must add a payment method; if you do not, the account moves to the Free plan and section 7 bullet two applies. The 60-day period is per account, is not transferable, has no cash value, and cannot be combined with another promotional free period.

8. Cancellation

• You may cancel a paid subscription at any time, for any reason, from your account settings — the same number of steps it took to subscribe. You do not need to email us, call us, or speak to anyone to cancel.
• If you prefer, you may also cancel by emailing support@kanassist.com from the address on the account.
• Cancellation stops the next renewal. It takes effect at the end of the billing period you have already paid for, and you keep paid features until then.
• Cancelling does not by itself delete your account or your data. To delete your data, see the Privacy Policy.
• We do not pro-rate a partial month on cancellation, except where section 9 or the law requires a refund.

9. Refunds

Our refund terms — including the EU/UK 14-day right of withdrawal for digital services and the express-consent waiver that applies when you ask us to start immediately — are set out in full in our Refund & Cancellation Policy, which forms part of these Terms. Nothing in these Terms limits any refund or cancellation right you have as a consumer under the law of your country of residence.

10. Price changes

We may change our prices. For an existing paid subscription we will give you at least 30 days' notice by email before a price change takes effect, and the new price will only apply from your next renewal after that notice period. If you do not accept the new price, you may cancel under section 8 before it takes effect and you will not be charged the new price. Continuing to use a paid plan after the notice period is acceptance of the new price.

11. Taxes and VAT

Prices are exclusive of tax unless stated otherwise. You are responsible for any sales tax, use tax, VAT, GST, or similar tax that applies to your purchase, other than taxes on our income. Where we are required to collect tax (for example VAT on sales to consumers in the EU or UK), it will be calculated at checkout based on the billing address and tax status you give us, and added to the amount charged. If you are a business with a valid VAT registration number, enter it at checkout so the reverse charge can be applied where available. You must keep the billing address and tax details on your account accurate.

12. AI features — what they are, and what they are not

Plans, task breakdowns, estimates, critiques, rewrites, and "what's missing" suggestions produced by KanAssist are generated by third-party large language models. They are automated suggestions, not advice. They are not professional, legal, financial, medical, safety, tax, or engineering advice, and they are not a substitute for a qualified professional or for your own judgement.

• AI output can be incomplete, out of date, or plainly wrong, and can look confident while being wrong.
• You must review AI output before relying on it or acting on it, and you remain responsible for every decision you or your team make based on it.
• We do not warrant that AI output is accurate, complete, fit for a particular purpose, or free of third-party rights.
• Identical or similar output may be generated for other users. AI output is not exclusive to you.
• To generate a plan, the content you supply — your brief, project text, and the documents you upload — is transmitted to the model provider named in our Privacy Policy. Do not put information into the Service that you are not permitted to disclose to a third-party processor.

13. Your content, our licence, and intellectual property

You own your content. Projects, boards, tasks, briefs, uploaded PDFs and images, and the plans generated for you remain yours (or your licensors'). We do not claim ownership of them.

You grant us a worldwide, non-exclusive, royalty-free licence to host, store, copy, transmit, display, and process your content, and to make it available to the collaborators you invite, solely to operate, secure, support, and improve the Service for you and to comply with the law. This licence exists only so that we can run the Service; it ends when you delete the content or your account, except for copies that remain in routine backups until those backups expire.

We do not train AI models on your content, and we do not sell your content. Where we send your content to a model provider to fulfil a request you made, we do so under the terms described in the Privacy Policy.

We (and our licensors) own the Service itself: the software, the interface, the design, the KanAssist name and logo, and all related intellectual property. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service while your account is in good standing. Nothing else is granted by implication.

If you send us feedback or suggestions, we may use them without obligation or compensation to you.

14. Changes to these Terms

We may update these Terms. For material changes we will give at least 30 days' notice by email or an in-product notice before they take effect, and we will increment the version number and effective date at the top of this page. If you do not accept the new Terms, your remedy is to stop using the Service and cancel under section 8 before they take effect. Non-material changes (typos, clarifications, updated contact details) take effect when posted.

15. Suspension and termination

• You may stop using the Service at any time and may delete your account.
• We may suspend or terminate your access if you materially breach these Terms (in particular section 4), if payment fails and is not corrected, if we are required to by law, or if your use presents a security or stability risk to the Service or other users.
• Except where the breach is serious or where the law or a court requires immediate action, we will give you notice and, where the breach can be fixed, a reasonable opportunity to fix it.
• If we terminate your paid subscription other than for your breach, we will refund the unused portion of the period you have paid for.
• On termination, you may export your data for 30 days, after which we may delete it in line with the Privacy Policy. Sections 13 (ownership), 16, 17, 18, and 20 survive termination.

16. Warranty disclaimer

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, conditions, and representations, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, secure against every attack, or that it will meet your requirements, and we do not warrant the accuracy of AI output (see section 12). We have not committed to a service level or uptime guarantee for the Free plan or during the open beta.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is the case, the exclusions above apply only to the extent permitted, and nothing here removes rights you have as a consumer that cannot be waived.

17. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, or anticipated savings, however caused, even if advised of the possibility.

Our total aggregate liability arising out of or relating to the Service or these Terms is limited to the greater of (a) the total fees you actually paid us for the Service in the twelve (12) months immediately before the event giving rise to the claim, or (b) US$100. Where the Service was provided to you free of charge (including during the open beta and on the Free plan), our liability is limited to US$100.

We do not exclude or limit liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited — including, for consumers, statutory rights that cannot be waived.

18. Indemnity

If you use the Service in the course of a business, you will defend and indemnify us against third-party claims, and against damages, losses, and reasonable legal costs finally awarded or agreed in settlement, arising from (a) content you or your collaborators put into the Service, (b) your use of the Service in breach of section 4 or of the law, or (c) your infringement of a third party's rights. We will notify you of the claim, give you control of the defence (settlements that admit fault or impose obligations on us need our consent), and reasonably cooperate. This section does not apply to consumers.

19. Third-party services

The Service depends on third parties — hosting, storage, email delivery, image search, payment processing, and AI model providers. They are listed by name in our Privacy Policy. We remain responsible to you for the Service, but we are not responsible for third-party websites or services you choose to visit or connect from the Service, and their own terms apply to them.

20. Governing law, venue, and disputes

The governing law and venue for these Terms will be stated here when paid plans launch. Until then, nothing in this section limits your rights as a consumer under the mandatory law of your country of habitual residence.

If you are a consumer, this does not deprive you of the protection of the mandatory law of your country of habitual residence, and you may bring proceedings in the courts of that country. Consumers in the EU may also use the European Commission's online dispute resolution platform.

Before starting formal proceedings, please email support@kanassist.com so we can try to resolve the issue directly.

21. General

• Entire agreement. These Terms, the Refund & Cancellation Policy, and the Privacy Policy are the whole agreement between us about the Service.
• Severability. If any provision is unenforceable, the rest stays in force.
• No waiver. Not enforcing a right is not a waiver of it.
• Assignment. You may not assign these Terms without our consent. We may assign them to a successor in a merger, acquisition, or sale of assets, on notice to you.
• Force majeure. Neither party is liable for a failure caused by events beyond its reasonable control.
• No third-party beneficiaries.
• Language. The English version of these Terms governs.

22. Contact

KanAssist
Email: support@kanassist.com

Privacy Policy · Refund & Cancellation Policy · ← Back to home